Frequently Asked Questions

Support > FAQs

General FAQs

Q: Are the iHeadache reports easy to understand?
A. The reports are written with the intent that your physician will analyze the data and utilize it in order to optimize your treatment plan. However, we want the patient to find them useful too. They are formatted so that the data is summarized, clearly labeled, easy to read and easy to understand. View a sample report.

Q: How do I access the reports about my headache and how can I share them with my physician?
A. Reports can be accessed a couple of ways. You can simply view them on your device or you can e-mail them through the email interface to yourself or anyone you wish. Once iHeadache ver 2.0 is launched, you will be able to login to this website and download your reports.

Q: How do I contact support?
A. Please use our online form if you need help, have discovered a bug, would like to suggest some enhancements or regarding any other issues.

Q. Why doesn't iHeadache track sinus headaches?
A. In the SUMMIT study, the largest medical study on sinus headaches, 3000 patients who saw their regular physician for recurrent sinus headaches were studied. The study found that 88% of the patients who originally thought they had sinus headaches actually had migraines or probable migraines. A smaller number of them had tension headaches. Only 8 patients out of 3000 had underlying sinus disease and were having sinus headaches. Therefore, iHeadache attempts to determine if the recurrent sinus headaches meet criteria for Tension, Probable Migraine, or Migraine Headache. You can read more about sinus headaches here.

Q. Does BetterQOL care about the medical community?
A. Yes, a portion of our proceeds is donated to medical research.


iPhone, iPod Touch & iPad FAQs

Q. Does the iHeadache Apple App sync with iHeadache Online™and will my headache data be shown in both diaries?
A. The iHeadache App and iHeadache Online do not sync at this time therefore data that you enter in the app will not be available in iHeadache Online.  iHeadache Online is currentlyavailable as a beta site so that users can test it and report any bugs or errors that they find. We anticipate adding the sync functionality once the site has been fully tested.

In addition, iHeadache does not have a commercial sponsor at this time so new functionality such as this may be delayed until funding is received. If you would like to donate to iHeadache and support future development then click here to learn more about our foundation. SHOULD WE MENTION THE FOUNDATION - SHOULD WE ASK IF PROGRAMMERS WOULD LIKE TO VOLUNTEER?

Q: Do I need internet access on my iPod Touch to use iHeadache?
A. If you are running iHeadache on an iPod Touch or iPad then once it is installed you do not need internet access to run the app. You will need internet access if you want to install the app directly to the iPod Touch or iPad. If you install the app via iTunes and sync your iPod or iPad with your computer then you just need a computer that has internet access. Click here for instructions on installing apps. If you desire to email your reports from the device then you will need internet access. A monthly internet plan from a cellular procider is not necessary if you are buying an iPod touch or iPad only to run iHeadache because Wifi access is widely available.

Q: What documentation is available to help me understand how to use iHeadache?
A: Video tutorials are available on entering a headache, setting up your medication profile, and running reports. We also have a quick start guide and a users manual which are both available in PDF.

Q: I am having trouble saving notes.
A. In earlier versions of iHeadache, special characters like apostrophe (') and ampersant (&) prevented notes from saving. This was corrected in version 1.3.  If you are having this problem please install our most recent update.

Q: Emailed reports are incomplete. What is causing this?
A. In older versions of iHeadache there was an issue when an ampersand character (&) was in the notes field.  It prevented the "email report" feature from sending a complete report. This was a bug in the interaction between iHeadache and the Mail application.  It has been fixed in later versions of iHeadache.  If you are having this problem, go to the App Store and load the update for iHeadache. 


BlackBerry FAQs

Q: Does the BlackBerry version of iHeadache track common headache triggers?
A. Not at this time.  Because the BlackBerry version is not nearly has a lobut it is being planned for the next version . Our iPhone version tracks triggers and we plan to add the same functionality to our BlackBerry version with the next release.

Q: What documentation is available to help me understand how to use iHeadache?
A. Video tutorials are available on entering a headache, setting up your medication profile, and running reports. We also have a quick start guide and a users manual which are both available in PDF.

Q: iHeadache is asking me for a license key.  How do I find this?
A. After you download iHeadache, App World should automatically populate the application with your License Key.  If for some reason it doesn't, check your email for your License Key and copy it into the application.  You can also get your license key from "BlackBerry App World". Open App World on your Blackberry and log into "My World".All the applications you have purchased will be listed. Simply click on an application to open up the application details and copy your license key. Reopen iHeadache and "paste" the key.


iHeadache Online FAQs

Q: Question?
A. Answer

Q: Question?
A. Answer

Q: Question?
A. Answer